At Cvetličarna Omers (Strehar Apolonija s.p.), we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your data on our website cvetlicarnaomers.si and how we use cookies to enhance your experience. Please read this policy carefully.

1. Data Controller

The controller of your personal data is:
Strehar Apolonija s.p. – Cvetličarna Omers
Email: info@cvetlicarnaomers.si

2. Collection and Use of Personal Data

We collect personal data to provide online shop services, process orders, improve user experience, and comply with legal obligations. The data we collect depends on how you interact with us.

2.1. Types of Data We Collect

• Data You Provide Directly:
  • Contact Information: name, surname, email address, phone number.
  • Order Information: delivery address, billing address, payment details (e.g., credit card number for online payments).
  • Account Information: username, password (encrypted), if you create an account.
  • Communication: information you provide through contact forms or customer support.
• Data Collected Automatically:
  • Usage Data: IP address, device type, browser, visited pages, visit duration.
  • Cookies: data collected via cookies (see section 3).
• Data from Third Parties:
  • Data from payment providers (e.g., Stripe, PayPal) to process payments.
  • Data from analytics tools (e.g., Google Analytics) for anonymous visit analysis.

2.2. Purposes and Legal Basis

We use your data for the following purposes:

• Order Fulfillment: Processing and delivering orders, communicating order status (legal basis: performance of a contract, Article 6(1)(b) GDPR).
• Account Management: Creating and maintaining your account (legal basis: performance of a contract, Article 6(1)(b) GDPR).

Service Improvement: 

• Analyzing website usage to enhance content and functionality (legal basis: legitimate interest, Article 6(1)(f) GDPR).
• Marketing: Sending promotional messages or displaying tailored ads, if you have given consent (legal basis: consent, Article 6(1)(a) GDPR).
• Legal Obligations: E.g., maintaining tax records, responding to court orders (legal basis: legal obligation, Article 6(1)(c) GDPR).
• Security: Preventing fraud and protecting the website (legal basis: legitimate interest, Article 6(1)(f) GDPR).

3. Cookies

Cookies are small text files stored on your device by the website to improve functionality, save preferences, or collect anonymous usage data. We use cookies in compliance with the Electronic Communications Act (ZEKom-2) and GDPR.

3.1. Types of Cookies

Cookie Type	Purpose	Legal Basis	Duration
Essential Cookies	Enable navigation, security, and storage of cart contents and order details (e.g., delivery address).	Legitimate interest (Article 6(1)(f) GDPR)	Session or until order completion
Functional Cookies	Store preferences (e.g., language, region) for a tailored experience.	Consent (Article 6(1)(a) GDPR)	Up to 1 year
Analytical Cookies	Collect anonymous data on site usage to improve content.	Consent (Article 6(1)(a) GDPR)	Up to 2 years
Advertising Cookies	Enable tailored ads on our site and other websites.	Consent (Article 6(1)(a) GDPR)	Up to 1 year

3.2. List of Cookies

Cookie Name	Provider	Purpose	Duration
cart	Cvetličarna Omers	Stores cart contents for order processing.	Session
_ga	Google Analytics	Tracks page view statistics (anonymous data).	2 years
_gid	Google Analytics	Identifies return visits within 24 hours.	24 hours
_fbp	Meta Pixel	Tailored advertising on Meta platforms.	3 months

3.3. Managing Cookies

On your first visit, we request consent for non-essential cookies. You can change or withdraw consent at any time via the cookie settings on our website or through your browser settings:

• Firefox
• Chrome
• Internet Explorer
• Opera
• Safari

Rejecting cookies may limit functionalities, such as cart storage or tailored ads.

4. Sharing Data with Third Parties

We do not sell or share your personal data without consent, except in the following cases:

• Service Providers: Order data is shared with delivery services (e.g., Pošta Slovenije) and payment providers (e.g., Stripe) to fulfill orders.
• Analytics and Advertising Partners: Anonymous cookie data is shared with Google Analytics and Meta for analytics and advertising, if you have consented.
• Legal Obligations: Data may be disclosed to comply with legal requirements (e.g., tax authorities, court orders).

Data may be transferred outside the EU (e.g., to Google, Meta), using standard contractual clauses to ensure adequate protection (Article 46 GDPR).

5. Data Security and Retention

We use technical and organizational measures (e.g., encryption, restricted access) to protect your data. However, no system is 100% secure, so we recommend caution when sharing sensitive information.

We retain data only as long as necessary:

• Order data: 5 years after order completion (due to tax obligations).
• Account data: Until the account is active or you request deletion.
• Cookies: Based on their duration (see section 3.1).

6. Your Rights

Under GDPR, you have the following rights:

• Access: View the data we hold about you.
• Rectification: Correct inaccurate data.
• Deletion: Delete your data (unless legally required).
• Restriction of Processing: Restrict processing in certain cases.
• Data Portability: Transfer data to another controller.
• Withdrawal of Consent: Withdraw consent for non-essential cookies or marketing.
• Complaint: Lodge a complaint with the Slovenian Information Commissioner (www.ip-rs.si).

To exercise your rights, contact us at info@cvetlicarnaomers.si. We will respond within 30 days.

7. Children’s Data

Our services are not intended for individuals under 16. We do not knowingly collect children’s data. If you are a parent or guardian and believe we have collected a child’s data, contact us for deletion.

8. Policy Updates

We may update this policy due to changes in legislation, technology, or our practices. We will notify you of changes on the website. This policy was last updated on April 21, 2025.

9. Contact

For questions or concerns, contact us:
Strehar Apolonija s.p. – Cvetličarna Omers
Email: For complaints, contact the Slovenian Information Commissioner (www.ip-rs.si).

Thank you for your trust! At Cvetličarna Omers, we strive to provide a secure and pleasant online experience.